“Two years ago I was completing an initial assessment of a Polish service user, the language barrier made an already difficult case more challenging. If the assessment was not done correctly I would compromise my job of protecting the public. The offender would be a risk of reoffending even after completing their sentence. I was referred to Language Direct by my duty manager. I must say I feel so relieved since I placed my first request. The booking process, the promptness, and the quality of overall service has left me with a great experience. I have since used their service over and over again, for interpreters and translations too of warning notifications, written evidence interview letters etc”